Frequently Asked Questions
Not at all. You’re exactly who this is designed for. Most of the issues we solve show up when creative teams hit that tipping point where DIY setups start getting in the way. You don’t need to be big. You just need systems that don’t slow you down.
Not quite. macOS has solid protections, but it’s not immune. And creative teams often work in ways that unintentionally bypass those protections — shared drives, downloaded assets, unpatched software. That’s where risk creeps in. We keep your Macs as secure as they are smooth.
No. We don’t take over your business. We support it. You stay in control, but with proper visibility and protection in place. We’ll guide what needs improving and handle the heavy lifting, but you always have the final say.
It’s smooth and handled in the background. We don’t break your flow. Most of the setup is done quietly, with minimal input from your team. You get better systems, better protection — and no drama.
That’s fine. We’re not here to replace your go-to person unless you want us to. But we often support and extend what they can do. The difference is that we bring structure, strategy, and coverage across the whole setup — not just fixes when something breaks.
It’s a great sign — but it doesn’t mean you’re not exposed. Most issues don’t show up until they really matter. We’d rather keep you in the “no problems” zone by making sure nothing important slips through the cracks.
We work on rolling 12-month agreements with a 3-month notice period. That gives both of us time to plan ahead – whether it’s handing over to a new provider or making sure your systems transition smoothly. It also means we can invest properly in your setup without cutting corners. No hard lock-in – just a respectful, structured working relationship that protects your business and ours.
In simple terms: we keep your creative systems running safely, securely, and without friction. That includes backups, patching, security monitoring, helpdesk support, cloud setup, and strategic guidance. We’re behind the scenes making sure the tech just works — even when it doesn’t want to.
You get help. Fast. Calmly. Without escalation hell. We’re set up to respond quickly and with context, so you’re not explaining your setup every time you contact us.
We’re built specifically for creative teams. That means Mac-friendly tools, designer workflows, and systems that don’t get in your way. We’re not a corporate helpdesk. We’re a quiet presence in the background, keeping things stable so you can stay focused on the work that actually matters.
