Is Your MSP Really Worth the Money?

As a top rated North East Managed Service Provider, InfraZen regularly look at the feedback we get from our clients – changing and adapting our service so we always represent great value for money. Currently there are over 11,492 MSPs in the UK and approximately 2% of those operate in the North East (1,149).

Small to medium sized businesses across the UK increasingly rely on MSPs to streamline their tech, protect them from cyber-attacks, enhance connectivity and ultimately save and generate revenue. However not all MSPs are created equally, and it is essential to identify whether your provider is genuinely delivering the value and results that your business needs. 

So, join us now as we outline the five signs that your Managed Services Provider is REALLY working for you. 

Proactive Monitoring and Maintenance

“Proactive monitoring allows organizations to identify and resolve potential issues before they can cause any disruptions or impact the system. This not only minimizes system downtime but also ensures that critical business processes continue without interruptions and at optimal performance.”

Middleware.io

One of the primary indicators of a competent MSP is their commitment to proactive monitoring and maintenance of your systems. Instead of waiting for issues to arise (something we call the ‘break/fix’ approach), a good provider will continuously monitor your IT environment to identify potential problems before they escalate into serious disruptions. 

Look for signs such as regular system checks, automated alerts for anomalies, and timely patches and updates. This proactive approach not only minimises downtime but also reduces overall operational costs. If your MSP is consistently aware of your system health and makes timely adjustments, it’s a strong sign that they are dedicated to optimising your IT infrastructure.

One clear indication that your MSP is operating the outdated ‘break/fix’ model is that you will probably be paying more than you were originally quoted for your IT support. 

Clear Communication and Reporting

“Communication loses all of its potency if it’s not backed up with action and reinforced through diligent follow-up. Becoming a true trusted advisor to clients means staying top of mind and close to hand when needed. Continue proving value by addressing problems quickly, and fostering that strategic relationship.”

Ninjaone.com

Effective communication is essential for a successful MSP relationship. Your provider should keep you informed about system performance, security alerts, and any incidents that occur. Regular reports should be part of the service, delivering insight into how your IT resources are being managed.

These reports should include metrics such as uptime percentages, incident response times, and recommendations for improvements. If your MSP provides transparent communication and detailed reporting regularly, it demonstrates a commitment to accountability and aligns with your business goals. This level of transparency helps you feel confident in their capabilities and allows for informed decision-making regarding your IT strategy.

One possible way, less than reputable MSPs might operate is to try to hide behind jargon. Transparency is all very well, but if your reports and updates are delivered in a form that only another trained MSP can understand then your report is actually delivering very little. This is why at InfraZen we take a plain English approach (do excuse our shameless plug there  ).

Aligns IT Strategy with Business Goals

“Fail to align, and you could be left with some costly IT functions that don’t deliver for your business.”

Drlogic.com

Your MSP should not only manage your IT infrastructure but also align technology solutions with your broader business objectives. This is absolutely essential. A competent provider will take the time to understand your industry, unique challenges, and long-term goals from the outset. 

Your MSP should be proactive about suggesting technological improvements or upgrades that directly support your business objectives. For instance, if your company is looking to expand, your MSP might recommend scalable cloud solutions or enhanced cybersecurity measures to protect new data. If you find that your provider is consistently suggesting strategies that align with your business goals, it’s a clear sign they are invested in your success.

Tech Support – Responsive Support and Expertise

“In the fast-paced business world, having a reliable and responsive IT Managed Service Provider minimises downtime, maintains productivity, and ensures smooth operations.”

Penntech-it.com

When issues arise, the efficiency and effectiveness of your MSP’s support can significantly affect your operations. An MSP that is genuinely working for you will offer responsive support, ensuring that any problems are addressed promptly and effectively. This should all be outlined in the Service Level Agreement (SLA) that your MSP partner and you will agree BEFORE they start working with you.

Evaluate the responsiveness of their customer service. Are they available 24/7? Do they provide multiple channels for support (phone, email, chat)? The ability to resolve issues quickly is crucial for minimising downtime. Moreover, consider the skill and expertise of the support team. If they consistently provide knowledgeable solutions and offer valuable insights, it reflects their dedication to your business’s smooth operation.

Continuous Improvement and Adaptability

Technology and Ai is evolving at an alarming rate and your MSP should be equally adaptable. They should actively pursue continuous improvement, enhancing their skills and services to keep up with industry trends and your changing business needs. 

Signs of a committed MSP include regular training for their staff, certifications in the latest technologies where appropriate, and a willingness to invest in new tools or systems that benefit their clients. If your provider is consistently looking for ways to improve their services and adapt to new challenges, it indicates they are invested in building a long-term partnership with your business.

So, Is your Managed Services Provider REALLY Working For You?

Choosing the right Managed Services Provider is crucial for the success of your business, especially in today’s technology-driven world. By recognising these five signs above, you can better assess whether your MSP is genuinely working for you. A proactive, communicative, and adaptable provider not only delivers essential IT services but also plays a vital role in supporting your overall business strategy.

If you’re noticing these signs in your MSP relationship, you can feel confident that you’re on the right path. However, if you’re experiencing gaps in any of these areas, it may be time to reassess your partnership. Ultimately, selecting an MSP that aligns with your business goals and demonstrates true commitment can lead to greater efficiency, security, and growth for your organisation.

I hope this information has helped and your MSP is over delivering AND your business tech is generating so much revenue that you’ve taken out the plans for the new beach house in Florida. If however, you are curious as to how efficient your current business technology is, then take our FREE test by clicking the link below.